Refund policy

 

We have a 100% satisfaction guarantee, so if you or your pet are not satisfied with your purchase, we will be happy to send you a replacement for the same product or issue you a store credit when reported within 7 days of receipt of your purchase.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong product, so that we can rectify the situation, as soon as possible, for you.

To start a return query please email info@naturesmeadow.co.uk and we will be happy to assist you.

We do not issue double replacements. Each original order concern is only eligible for one resolution, which can be either a replacement or a store credit. Store credits are treated the same as replacements. Once a store credit has been used to resolve an issue on an order, no additional resolution will be available for that order.

Natures Meadow does not take ownership of returned items, until the item has arrived at our premises. At our discretion, a refund or store credit may be issued without requiring a return. In this situation, Natures Meadow does not take title to the credited item.

If the return is due to a fault on our part (such as receiving the wrong item or a defective product), Natures Meadow will cover the cost of return postage.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Refunds for Pets Not Enjoying their treats

We understand that sometimes pets can be particular. We offer one goodwill refund per customer, per year, if your pet does not enjoy their product.

Every case will be reviewed individually, and we may request additional information before processing a refund. Please contact us directly at info@naturesmeadow.co.uk if you would like to discuss this.

Replacement shipping address must be the same as address on original order.

We may agree to a return more than 7 days after receipt of purchase; return shipping costs would be the customer's responsibility. Photo documentation of your concern is always appreciated.

We reserve the right to limit refunds, store credits, and replacements to ensure fairness and compliance with our policies.

As a friendly disclaimer, we advise our customers to open and inspect all packages even if they don't need them straight away. This helps ensure all issues (i.e., missing items, product concerns) are reported within 7 days of receiving your order. Photo documentation of your concern is always appreciated to help with our quality control.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

• Opened products, unless defective
• Sale items
• Gift cards

If you are unsure whether your item qualifies for a return, please get in touch with us before sending it back.

We will notify you once we have received and inspected your return, and let you know if the refund has been approved.

If approved, you will be refunded automatically to your original payment method. Please remember it may take some time for your bank or credit card provider to process and clear the refund.